Multi-layered security to keep you safe
We collect your National Identification Number (NIN) and retrieve your official government photo from the database.
You'll take a live selfie which our AI compares against your NIN photo to verify it's really you and ensure liveness detection.
Before any listing goes live, our trained physical agents visit the property to verify its authenticity and the identity of the lister.
Dojah
Welcome to Upperoom Listings! By accessing or using our website (www.upperoom.ng) and associated services, you agree to comply with and be bound by the following Terms and Conditions.
These terms govern your relationship with Upperoom Listings and the use of its services. These terms shall be governed by and construed in accordance with the laws of Nigeria. If you do not agree with these terms, please refrain from using our platform.
Listers must be 18 years or older, while clients must be at least 15 years old.
To promote trust and safety on the platform, both listers and clients are required to complete identity verification (“KYC”) before certain actions such as publishing listings, making reservations, or receiving payouts. Verification is done securely through our partner, Dojah, using a live selfie check and basic identity data (such as name, date of birth, phone number, and gender). Upperoom does not store your NIN or any official government ID number.
Clients wishing to reserve a listing must follow the reservation payment process as outlined by Upperoom Listings. A reservation payment is required to secure a room, and clients are only allowed to make a new reservation if no pending reservations exist under their account.
A reservation payment must be made to secure a room for booking. The payment will be processed via Paystack, and the payment amount is determined based on the listing's reservation fee. Clients will receive a confirmation once the reservation is successfully processed.
Clients cannot make a new reservation if they already have a pending or successful reservation. Clients must resolve any pending reservation before initiating a new booking.
Clients can only have one active reservation at a time. If a reservation is pending, clients are not permitted to initiate another reservation. This is to ensure that the client fulfills their current booking commitment before proceeding with a new reservation.
If a client decides to cancel a reservation, they must notify Upperoom Listings in accordance with the cancellation policy. Cancellations must be made before the reservation is marked as successful. Refunds may be subject to applicable terms outlined in the cancellation policy.
Listers can cancel a reservation if circumstances arise that prevent them from honoring the reservation. However, listers must notify Upperoom Listings immediately. If the lister cancels, the client can either request a refund or apply the reservation payment to a new listing. If the lister cancels, the client's payment will not be invalidated and can be used to reserve another room.
Clients may cancel a reservation at any time, but the ability to receive a refund depends on the status of the reservation:
If a lister cancels a reservation after confirmation, the following conditions apply:
Any disputes arising from the reservation process, including issues with payments, cancellations, or listing availability, will be handled in accordance with Upperoom Listings’ dispute resolution process. In case of unresolved disputes, clients and listers can appeal within seven days of the decision.
All personal and verification data collected during the account setup and KYC process are handled in accordance with Upperoom Listings’ Privacy Policy. We collect only the information necessary to verify user identities and ensure safety on the platform. We do not store NINs, government-issued document numbers, or official ID photos.