Introduction

Welcome to Upperoom Listings! Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By accessing or using our platform, you consent to the practices described in this policy.

If you have any questions, contact us at privacy@upperoom.ng.

Information We Collect

1. Information Provided by Users

  • Account Information: Full name, email address, phone number, and password (stored securely using encryption).
  • Social Authentication: Basic public profile data such as name, email, and profile picture.
  • Banking & Identity Verification: Bank account number, bank name, and Bank Verification Number (BVN). Your BVN is handled with multiple layers of security including encryption, hashing, and masking to protect your identity and prevent fraud.
  • Profile Data: Profile photo (including selfies), location, and social media links for account verification.
  • Accommodation Listings: Property address, description, images, videos, pricing, and nearby landmarks or regions of interest.
  • User Preferences: Saved filters, interests, and notification settings.

2. Automatically Collected Information

  • Device type, operating system, and browser type.
  • IP address and approximate location.
  • Log data, cookies, and tracking technologies.

3. Third-Party Information

  • Payment processors to complete financial transactions securely.
  • Identity verification partners for BVN and fraud checks.
  • Social login providers (e.g., Google, Facebook) for streamlined account creation.

How We Use Your Information

  • To provide, personalize, and improve our services and user experience.
  • To process transactions and reservations securely.
  • To verify user identities through BVN and social account matching, and prevent fraud or misuse.
  • To suggest personalized listings and preferences based on your activity.
  • To analyze platform usage for product improvement.
  • To communicate updates, resolve account issues, and provide customer support.

Data Security and Retention

We implement strict measures to protect your data. Sensitive information, including BVNs and banking details, is handled with the following precautions:

  • Encrypted before storage or transmission.
  • Hashed where applicable, especially for comparisons or duplication checks.
  • Masked in logs and admin views to avoid exposure of full values.

Your data is stored securely and only retained for as long as your account remains active or as required for compliance and dispute resolution. When your account is permanently deleted, all personally identifiable and financial data is erased from our systems.

Cookies Policy

We use cookies to enhance functionality, monitor usage, and provide personalized content. Manage cookies via your browser settings:

Information Sharing

We do not sell or rent your personal information. Data is shared only under the following circumstances:

  • With brokers for resolving disputes.
  • With third-party service providers for payment processing.
  • For legal compliance or with your explicit consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated date. We encourage you to review this policy periodically for any changes.